TINACON Privacy Policy

TINACON (referred to as “we,” “our,” or “the store”) respects your privacy and is committed to protecting the personal information you provide when visiting our website https://tinaconeye.com. This Privacy Policy explains how we collect, use, store, and protect your information, as well as your rights in relation to your personal data. Please read this policy carefully to understand how we process your information.

1. Information We Collect

Personal Information

When you visit our store, create an account, make a purchase, or interact with us, we may collect the following personal information:

• Basic Information: Name, email address, phone number, shipping address, billing address.
• Payment Information: Payment card details (processed via secure payment gateways; card numbers are not stored on our website).
• Account Information: Username, password.
• Order Information: Order history, purchased products, payment information, etc.
• Customer Service Information: Records of your interactions with our customer support, such as inquiries or feedback.

Non-Personal Information

We may also collect non-identifiable technical information:

• Technical Data: IP address, browser type, operating system, pages visited, access times, etc.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about how visitors interact with our website to improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing and Delivery: To process and fulfill your orders, payments, and deliveries.
• Customer Service: To provide support, respond to your inquiries, handle returns and refunds.
• Marketing and Promotions: To send you marketing emails, special offers, promotions, and updates. You can opt out of receiving these communications at any time.
• Service Improvement: To improve our products, services, and user experience through market research, website analysis, and personalized recommendations.
• Security and Fraud Prevention: To monitor and prevent fraud, and ensure the safety of our store.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption Technology: We use SSL (Secure Sockets Layer) encryption to protect transaction and payment data.
• Data Access Control: Only authorized personnel have access to your personal information.
• Regular Security Audits: We conduct regular security checks and assess our data protection measures.

While we take reasonable precautions, please note that no method of transmitting information over the internet can be guaranteed as 100% secure. We recommend that you protect your account information and keep your password confidential.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with the following parties:

• Third-Party Service Providers: To fulfill our business operations (such as payment processing, order fulfillment, marketing platforms), we may share your information with third-party service providers. These providers can only use your data to perform services on our behalf and are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information to comply with legal obligations or government requests, such as legal processes, fraud investigations, or to protect the safety of our users.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal data:

• Access and Update: You have the right to access, update, or correct the personal information we hold about you.
• Right to Delete: In certain circumstances, you can request the deletion of your personal information, particularly when it is no longer necessary for the original purposes of collection.
• Opt-Out of Marketing Emails: If you no longer wish to receive marketing emails, you can unsubscribe by clicking the “unsubscribe” link in any marketing email, or by contacting our customer support.
• Data Portability: If you wish to transfer certain data to another party, we will endeavor to provide that information as requested.

6. Use of Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and to provide personalized services. These technologies help us:

• Remember your preferences and shopping cart contents.
• Collect information about website visits and usage patterns to optimize website performance.
• Analyze the effectiveness of advertisements and provide relevant ads.

You can choose to disable cookies through your browser settings, but this may affect the functionality and experience of our website.

7. Data Storage and Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable laws. For example, we may retain transaction records for tax or financial regulatory purposes.

8. International Data Transfers

If you are located outside the European Union, your personal data may be transferred and processed in other countries. We will ensure that appropriate protection measures are in place, such as using standard contractual clauses, to ensure the security of your personal data during international transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes to this policy, we will notify you via email or post an update on our website. We encourage you to periodically review this policy to stay informed about our data protection practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at: info@tinaconeye.com