TINACON Frequently Asked Questions 

How can I place an order?

Placing an order at TINACON is easy:

Browse our website and select the products you would like to purchase.
Add the products to your shopping cart.
Proceed to checkout, where you will need to provide your shipping address and payment information.
Review your order, then submit it. You will receive an order confirmation email with your order details.

How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order status through the courier's website.

How long will it take for my order to arrive?

Shipping times vary depending on your location and the shipping method selected: Usually 7-14 business days, depending on customs processing and the destination country.

Please note that delays may occur due to high demand or unforeseen circumstances. We will always keep you updated on your order status.

Can I modify or cancel my order after placing it?

Once your order has been confirmed, we are unable to modify or cancel it. If you made an error in your order, please contact our customer service team as soon as possible. We will do our best to assist you before the order is shipped.

Do you offer free shipping?

We offer free standard shipping on orders over $20.

Can I return or exchange my order?

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return policy. To be eligible for a return or exchange:

Products must be in their original, unused condition.
The packaging must be unopened.

Please contact our customer service team at service@tinaconeye.com to initiate a return or exchange.

My lenses are damaged or defective, what should I do?

If you receive damaged or defective lenses, please contact us within 7 days of receiving your order. We will provide a replacement or refund once we verify the issue.

How do I store my contact lenses?

To ensure the longevity and safety of your contact lenses:

Always store lenses in a clean lens case with fresh solution.
Never use expired or contaminated solution.
Follow the wearing schedule recommended by your eye care professional.

Are your contact lenses safe to use?

Yes, all our contact lenses are FDA-approved and meet international safety standards. However, we strongly recommend consulting your optometrist or eye care professional before using contact lenses for the first time or if you have any existing eye conditions.

Can I wear contact lenses if I wear glasses?

Yes, you can wear contact lenses even if you wear glasses. Many people use both contact lenses and glasses, depending on their preference and occasion. If you're new to contact lenses, consult with your eye care professional to ensure the right fit and prescription.

What should I do if I experience discomfort while wearing my contact lenses?

If you feel any discomfort while wearing your contact lenses, remove them immediately. Clean your lenses with fresh solution, and if discomfort persists, consult your optometrist. Never wear lenses for longer than recommended, and ensure that you are following proper hygiene.

Can I use my contact lenses while swimming?

We do not recommend wearing contact lenses while swimming, as it may increase the risk of eye infections and irritations due to bacteria in the water. Always remove your lenses before swimming, and use glasses as an alternative if needed.

How do I contact customer service?

If you have any questions or need assistance, our customer service team is here to help:

Email: service@tinaconeye.com

We strive to respond to all inquiries within 24-48 hours during business days.